Conversational Tactics & De-Escalation (2 HRS)

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Increasingly, businessmen are finding more conflict in the workplace and/or with customers.  In this class, students learn how to apply traits of emotional intelligence including ways to avoid emotional hijackings. (2 hrs)

Learning Objectives:  After this block of instruction, the participants will be able to:

  • Define emotional hijacking
  • Explain President Lincoln’s rule to avoid emotional hijackings
  • Discuss mirror neurons as they relate to arguments
  • Devise methods to leverage mirror neurons to deescalate tense situations
  • Develop methods to emotionally bond with adversaries

Course Features

  • Lectures 0
  • Quizzes 0
  • Skill level All levels
  • Language English
  • Students 0
  • Certificate No
  • Assessments Yes
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