Increasingly, businessmen are finding more conflict in the workplace and/or with customers. In this class, students learn how to apply traits of emotional intelligence including ways to avoid emotional hijackings. (2 hrs)
Learning Objectives: After this block of instruction, the participants will be able to:
- Define emotional hijacking
- Explain President Lincoln’s rule to avoid emotional hijackings
- Discuss mirror neurons as they relate to arguments
- Devise methods to leverage mirror neurons to deescalate tense situations
- Develop methods to emotionally bond with adversaries
Course Features
- Lectures 0
- Quizzes 0
- Duration 50 hours
- Skill level All levels
- Language English
- Students 1
- Certificate No
- Assessments Yes
